Frequently Asked
Questions
Have questions about our vehicle recovery, towing, transport services, or scrap purchases? Find quick answers to common queries below.
Common Roadside Queries
Clear, straightforward answers about how we operate and assist you.
General Recovery
Our average arrival time across Birmingham and the wider West Midlands is under 45 minutes. Response times can vary depending on weather conditions, traffic density, and proximity to major motorway junctions (e.g. M6, M5).
Yes, Hampshire Recovery operates 24 hours a day, 7 days a week, 365 days a year. Our dispatch lines and roadside technicians are always active to handle breakdowns, towing, and emergency recoveries.
We provide rapid-response emergency breakdown recovery across the entire West Midlands, including Birmingham, Coventry, Wolverhampton, Dudley, Walsall, Solihull, and Sutton Coldfield. We also offer nationwide vehicle transport starting or ending in the Midlands.
Pricing & Payment
Our prices are highly competitive and depend on the distance, type of vehicle, and time of day. We offer fixed-price quotes before dispatching our vehicle, ensuring there are absolutely zero hidden fees or surprise charges.
We accept bank transfers, credit/debit cards, and cash. You can complete the payment securely once your vehicle has been safely delivered or recovered.
Vehicles & Transport
Yes, we have full capability to recover and transport electric and hybrid vehicles safely. Our flatbed recovery trucks ensure that EV drivetrains are kept off the road during transit, preventing damage to the motors.
Absolutely. Our fleet includes flatbeds equipped with low-angle loading ramps and secure winching equipment specifically designed for sports, classic, and prestige cars with low ground clearance.
Yes. Hampshire Recovery maintains comprehensive insurance including public liability and carriage of vehicles cover. Your vehicle is fully protected under our custody and control throughout the collection, transit, and delivery stages.
Scrap & Selling Cars
We calculate our offers based on current scrap metal market rates, the vehicle's weight, model, year, and salvage value. We aim to offer the best competitive rates in the West Midlands.
Yes, all scrap car collections within our primary West Midlands coverage area are 100% free. The price we quote for your car is the net amount you receive.
You will need the vehicle V5C logbook (if available) and photo ID. Our operator will assist you with filling out the V5C section 4 (Notification of Sale or Transfer) or will handle the official Certificate of Destruction paperwork online via the DVSA system.